At brunch today with the extended family and my mom, she leaned over to me and told me there was a problem with my website. Or, I think that’s what she said. It was more like “when I go to your site, I get a lost something.” A lost something? My mind went to the […]

I have a basic set of rules when I take and call and start working with someone to fix their problem. They’re simple rules that I almost always follow, and in return, I expect–or hope, at least–that the caller will reciprocate and not be a total ass. Because, after, they called me asking for help. […]

Reply All is a curse, a scourge, a menace to decent, civilized society.   One of the great advantages of e-mail, outside of it’s near immediacy, is the ability to easily send one message to a group of people, negating the need to send multiple copies of the same e-mail to those people individually one-at-a-time. […]

If there’s only one thing you take away from this evening’s rant, it should be this: we–IT, or Information Technology–are sometimes our own worst enemy. We design, make and support a system for people to use. And then skimp on training because we just don’t know how or don’t want to do it well because […]

In any heavily managed corporate tech environment, there are rules. And there are standard configurations. And reasons for why things are the way they are–whether it’s for security reasons, money reasons, or simply someone in IT being controlling because they can.   But as we all know, there are many people in the world who […]

As many of you already know, I’m a drone in the cube world of a help desk at a major metropolitan monolithic corporation. I’ve been at this desk for over seven-and-a-half years, and I’ve been at others for over five years before that. I’ve worked desktop support, been the only support guy for an office, […]