At brunch today with the extended family and my mom, she leaned over to me and told me there was a problem with my website. Or, I think that’s what she said. It was more like “when I go to your site, I get a lost something.” A lost something? My mind went to the … Read moreA Mother’s Talents…
Perhaps you heard the big tech news from Monday: a company called Nest was bought by a company called Google. And ever since then, there’s been quite the hubbub over this. I’ve seen Twitter posts from people threatening to rip the devices from the wall if this really goes through…Never mind the fact that doing … Read morePrivacy in the Nest?
Day three. And this one hurts a little. One of the great double-edged swords of our modern mobile-technology age is that everyone–and I mean damned near everyone–almost always has a camera with them. And more likely than not, that camera has internet access. This means that those people can post cute pictures of their kids, … Read moreThe Twelve(ish) Guilty Pleasures of Christmas
This is something that I know we techies experience a lot: we sign up for an account somewhere, and then years later come back and discover we need something from that account. In the intervening years, the account has been forgotten, disused and neglected, to the point that retrieving the account information through a forgot … Read moreMy Own Digital Hell
Okay, so I’ve been gone for a while. If you look over there to the right-hand column, you’ll see part of the reason why: airplanes. Lots and lots of airplanes. I was going to do some blogging about that, complete with some other pictures than what show up over there. So I copied some pictures … Read moreAway Alot
I have a basic set of rules when I take and call and start working with someone to fix their problem. They’re simple rules that I almost always follow, and in return, I expect–or hope, at least–that the caller will reciprocate and not be a total ass. Because, after, they called me asking for help. … Read moreAdventures In IT: Episode #109
Reply All is a curse, a scourge, a menace to decent, civilized society. One of the great advantages of e-mail, outside of it’s near immediacy, is the ability to easily send one message to a group of people, negating the need to send multiple copies of the same e-mail to those people individually one-at-a-time. … Read moreAdventures in IT, Episode #127: Greetings from France!
If there’s only one thing you take away from this evening’s rant, it should be this: we–IT, or Information Technology–are sometimes our own worst enemy. We design, make and support a system for people to use. And then skimp on training because we just don’t know how or don’t want to do it well because … Read moreThe Problem With IT, Episode #84
In any heavily managed corporate tech environment, there are rules. And there are standard configurations. And reasons for why things are the way they are–whether it’s for security reasons, money reasons, or simply someone in IT being controlling because they can. But as we all know, there are many people in the world who … Read moreThe Support Files
As many of you already know, I’m a drone in the cube world of a help desk at a major metropolitan monolithic corporation. I’ve been at this desk for over seven-and-a-half years, and I’ve been at others for over five years before that. I’ve worked desktop support, been the only support guy for an office, … Read moreHelp Me, Help Desk! Occasional stories from the tech front